Alliances & partnerships

As a service to our customers, Service Management Excellence, LLC offers an introduction to some valued and trusted partners. For the most part these independently operating companies complement Service Management Excellence’s services portfolio.


www.alexanderstrategists.com

About Alexander Consulting:
For over 14 years, Alexander Consulting has been helping product companies create and implement professional services strategies. Offerings include services consulting and tailored training on selling services, consulting skills, and becoming a trusted advisor. Satisfaction is guaranteed.

About James A. Alexander, Ed.D.:
Dr. Alexander is the founder of Alexander Consulting. He has authored or co-authored over 90 industry articles, three white papers, five research reports, and two books and has taught at universities in the U.S., Europe, and Mexico. He has given speeches and workshops in fifteen countries.

Jim served as the U.S. Department of Commerce’s e-business subject-matter expert for the four year duration of the Inter-American E-Business Fellowship Program. In addition, he was selected as the “Services Pundit” for IBM Global Services 2003 Headlights Program. Furthermore he was AFSM International’s Vice President of Professional Services for seven years.

Jim is a trusted advisor and executive coach to many senior services executives, helping them navigate the journey from business-as-usual to business-as-exceptional.

www.hahnconsulting.com

About Hahn Consulting:
Hahn Consulting is the premier marketing consulting firm serving the world's leading providers of services for computers, software, networking, office equipment, high-tech capital equipment, medical equipment, test equipment, and other technology segments. The company's focus is on the strategies, marketing, and selling of service and support.

About Al Hahn:
Alfred P. Hahn is a service industry consultant with over 30 years of experience working with technology companies. Mr. Hahn currently writes on Selling and Marketing Services for Sbusiness, published by the Association For Services Management International (AFSM International). He has presented at conferences in Australia, Canada, Europe, Asia, and the U.S. Al is regarded by his clients as an expert in technology service and support, and has worked as an expert witness in several significant court cases. He has appeared four times on the television show World Business Review with Caspar Weinberger and Alexander Haig as a service industry expert.